The Interview

Kluster's Take

A first on the blog, we spoke to John Lorenc, Senior Director, Sales Operations & Enablement at PointClickCare. A former historian with a PhD, John spoke to us about his sales ops best practices.

John's is a highly practical and proactive approach to ops - we spoke about going for small wins that help people every day, rather than achieving perfection. And how creating unified views for reporting makes data easier to act upon and translate to the rest of the business.