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The Revenue Operations Blog

Revenue Operations Interview: Grant Fecteau at SecureLink

April 16, 2021

The Interview

Kluster's Take

Grant gave a process masterclass - from his time at WeWork to SecureLink today. His method starts with empathy, to genuinely listen to and understand the pain: it's the first step to bringing people along the journey.

Then, consistent iteration, measuring data and finally, measuring success. Which he does by employing a phrase called "sticky" - if there's lots of chatter, suggestions, requests to edit, you know folks are engaged with what you're doing!