Gainsight is the global leader in customer success software, helping businesses to drive retention, expansion, and advocacy through data-driven customer management. The company also offers solutions for customer education and community engagement, helping enterprises strengthen relationships and deliver measurable growth.
As Gainsight continued to scale globally, its revenue operations team faced an increasing need for precision, predictability, and visibility. Traditional reporting tools provided fragments of information but failed to deliver a single, trusted source of truth for forecasting and pipeline health.
Leaders wanted a holistic understanding of how revenue was progressing, from pipeline creation through to closed deals, and the ability to identify where coaching or strategic adjustments were needed. Gainsight needed a platform that could enhance forecasting accuracy and empower its teams to make informed, proactive decisions at every level.
To unify its forecasting and analytics capabilities, Gainsight implemented Kluster as its central revenue intelligence platform.
Kluster allowed Gainsight to build customised dashboards that tracked every aspect of the revenue engine, from pipeline creation and conversion rates to business health indicators. Managers could monitor progress in real time, coach their teams with precision, and drive accountability across the organisation.
Kluster’s adaptability proved particularly valuable for Gainsight’s leadership team, offering full visibility into performance trends and enabling faster, data-backed decisions. As Renoux explains, “I like to open my day looking at Kluster, seeing what happened yesterday, how things are progressing. I’m not just looking at the forecast; I’m looking at the end-to-end picture, including pipeline creation and how healthy the business is overall.”
By consolidating previously siloed insights into one source, Gainsight transformed how its global teams accessed, analysed, and acted on their data, turning Kluster into the daily command centre for revenue operations.
With shared, transparent data at their fingertips, Gainsight’s teams are empowered to take ownership of their targets and progress. The result is a business that runs on insight, not instinct, where every conversation, forecast, and decision is grounded in real-time intelligence.
As Renoux summarises, Kluster has become an indispensable part of the company’s operations: “It has been very successful for us to consolidate into Kluster a lot of insight that managers can leverage to drive their business. We have an amazing collaboration, and it’s really promising for the future.”
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